IT Infrastructure Management is gaining importance since the world has started believing in Business Aligned IT. Complex applications are being developed and this requires the best- in-class underlying infrastructure to run and deliver it to multiple users in the eco-systems of businesses. This requires a good understanding of the applications, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.
Medaptic Software’s rich experience in Application Services and managing hybrid Infrastructure environments brings a perfect understanding of how these pieces can be stitched together to provide ultimate end-user experience/delight.
The services from the stable of Medaptic Software cover the following:
Enterprise Security Solutions
Cloud and Virtualization
Application Administration Services (non-coding)
Tools & Processes
Medaptic Software’s – Infrastructure Management Services offer the following features:
Technology leadership coupled with world class supporting infrastructure and an experienced pool of resources helps us deliver high value, cost effective solutions to our customers.
24×7 Operations. Run operations on “follow-the-sun” model
Global Delivery Model – centers in India, Germany, USA and Mexico
Strong Centers-of-Excellence in various technologies
Strong Application Background
Dedicated / Shared operations centers for customers
Integrated operations helpdesk (Infrastructure and Application)
Flexible Sourcing Models – Staff Augmentation, SLA Based Delivery , SLA + productivity gain, Total Outsourcing, Output based
Strict adherence to ITIL& ITSM Process Framework
Reduced TCO (Total Cost of Ownership)
Adherence to industry best practices and processes
Domain expertise on-tap
Round the clock support
Retention of IT strategy and control by the customer
Reallocation of existing staff to other strategic assignments
Right sizing of resources