Infrastructure Management

IT Infrastructure Management is gaining importance since the world has started believing in Business Aligned IT. Complex applications are being developed and this requires the best- in-class underlying infrastructure to run and deliver it to multiple users in the eco-systems of businesses. This requires a good understanding of the applications, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.

Medaptic Software’s rich experience in Application Services and managing hybrid Infrastructure environments brings a perfect understanding of how these pieces can be stitched together to provide ultimate end-user experience/delight.

The services from the stable of Medaptic Software cover the following:

Enterprise Security Solutions
Cloud and Virtualization
End-User Services
Datacenter Services
Network Services Application Administration Services (non-coding)
Tools & Processes

Features

Medaptic Software’s – Infrastructure Management Services offer the following features:

Technology leadership coupled with world class supporting infrastructure and an experienced pool of resources helps us deliver high value, cost effective solutions to our customers.

24×7 Operations. Run operations on “follow-the-sun” model
Global Delivery Model – centers in India, Germany, USA and Mexico
Strong Centers-of-Excellence in various technologies
Best-In-Breed Practices
Strong Application Background
Integrated Solutions
Dedicated / Shared operations centers for customers
Integrated operations helpdesk (Infrastructure and Application)
Global NOC
Global SOC
Data Center
Flexible Sourcing Models – Staff Augmentation, SLA Based Delivery , SLA + productivity gain, Total Outsourcing, Output based
Strict adherence to ITIL& ITSM Process Framework

Benefits

Reduced TCO (Total Cost of Ownership)
Adherence to industry best practices and processes
Domain expertise on-tap
Round the clock support
Retention of IT strategy and control by the customer
Reallocation of existing staff to other strategic assignments
Right sizing of resources